Refund policy

Return Policy
At our store, we always make sure that our products are of good quality and are carefully inspected before shipping. If you do receive a defective product, don't worry, we have a very easy return process. We apologize for any inconvenience this may have caused.

Mod Eva will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

 

Return requests must be initiated within 3 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

Refund

  • We will process your refund within 9-10 business days of confirming it with you.
  • Shipping and insurance charges are not refunded.
  • Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
  • Shipping and handling charges are non-refundable. 
  • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
  • Please allow Mod Eva 5 - 7 business days from the day we receive the returned package to process.
  • Mod Eva will email you after the return has been processed to confirm what has been done.

 Final sale and non-returnable categories:

  • Swimwear
  • Bodysuits
  • Intimates/Lingerie
  • Jewellery

Can I return or cancel my order if it is not a quality issue?
1. Cancellations are accepted before shipment. Orders that have been shipped cannot be cancelled.
2. If you initiate a return or exchange for a reason other than a quality defect, you will be responsible for the return shipping costs and the redelivery shipping costs.
3. Returns and exchanges are only accepted within 3 days of receipt of the goods.
4. You will receive a refund without having to return the package if: the courier confirms that the package is missing or damaged; we sent the wrong item or sent the incorrect size/printed item.

Can I return an item if it is worn or damaged or if the label has been removed?
1. Please only return items that are in the same condition as when you received them- undamaged and unwashed, with tags and packaging still attached.
2. Unfortunately, we cannot accept returns for items that have a non-returnable symbol on them, or for complimentary items.